Network with other Zoom users, and share your own product and industry insights. Get documentation on deploying, managing, and using the Zoom platform. What’s New at Zoom? Join our upcoming webinar to get a first-hand look into some of our exciting new product and feature releases. One of our employees is unable to connect to Zoom using the desktop app and keeps getting the error on an M1 Mac. The user does not have a firewall, VPN, anti-virus or proxy. Here’s what we’ve tried:.

They are able to use Zoom via browser, just not the desktop app, so we know their account is working. They are able to use it on other devices as well. Short of doing a full OS reinstall which seems extreme and unnecessary , I’m stuck.

Are there any other fixes we’ve missed? Go to Solution. Hey zoomuser! Welcome to the Community! I know you already said you’ve uninstalled Zoom, restarted your mac, and restarted Zoom.

But could you try the following steps? I’m seeing some success with this method on some users also facing this issue with the M1 Mac. Uninstall the desktop client by following the steps in the How to uninstall Zoom article. Verify if the user is installing the correct zoom client based on their mac chip model. We have standard clients and Macs with Apple Silicon chips. For instructions, please see the article from Apple Support. View solution in original post. After three months of trying every method listed – this worked for me!

Without installing the Rosetta App – Thank you. Awesome thanks, this was the exact same problem that a co-worker had and this resolved the issue! For anyone coming here who doesn’t have their issue fixed following the accepted answer, there’s another way. And it worked for my problem. Instead of dragging Zoom to the Trash from Applications, you can uninstall Zoom through the app! This worked in my case where no network connections seemed to be working in Zoom and no combination of uninstalls , restarts, and reinstalls fixed it except for doing so through the Zoom app.

Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces. If the test results come out to be slow based on your internet speed subscription plan, try to restart your router.

Wait for 5 to 10 seconds and try again the test. If the internet connection problem persist we suggest to contact your ISP Internet Service Provider and report to them the problem that you are experiencing with their internet service. Antivirus applications are known to cause issues on computers by interfering with your internet connection or blocking other apps and services from running properly. Note : That this method is not recommended as it is unsafe to use your computer without protection.

We suggest to use it only as an alternative to troubleshoot in order to understand if this may be the reason of the Zoom error. Due to the way how a VPN app is working, it might create conflicts with your network connection and Zoom.

To ensure that Zoom can access your network connection properly, make sure that it is allowed on your Firewall. Just like Windows Firewall, a proxy server acts as a security layer between your system and the internet. Your proxy server settings might be causing issues with the Zoom app and it tries to block it from accessing your network. To fix this, temporarily disable your proxy servers while using the Zoom app. Note : That this method is not recommended as it is unsafe.

Press OK to return to the Internet Properties window. In our step-by-step tutorial, we have provided all the possible solutions for you to fix it. We hope you will find this methods helpful. Have you managed to solve it? Please let us know in the comments below.

How to fix Zoom Error Code – Get IT Solutions.

 
The error occurs when the Zoom app fails to connect to its servers due to an overprotective firewall, a conflict with third-. Zoom Error code usually occurs when your Zoom is failed, while trying to connect to the Zoom web services. There are many possible reasons that can cause. According to the Zoom Help Centre, Along with using particular Antivirus software, the Firewall is also a primary cause for connectivity errors.